Add your production domains in the Wizard (comma-separated). This stops unauthorized reuse of your widget ID.
Tell the agent what it is, what it can do, and when to capture a lead or escalate. Keep it short and specific.
Paste your pricing, policies, FAQs, and key processes. Keep each doc focused (one topic per doc).
Use the built-in Test page before embedding on production pages.
Check chats and leads regularly and update knowledge base when you see repeated questions.